Virtual Support
CHIP STAR'S VIRTUAL SUPPORT
Chip Stars Virtual Services for MLCC (Multilayer Ceramic Capacitor) termination, testing and dipping systems involve leveraging technology to service customers across the globe with remote assistance. Our ability to securely access offline to service programming, software assessments, repairs, upgrades and installations off network reduces significant downtime for our customers.
Virtual Service Infrastructure Setup:
- Chip Star established a dedicated virtual service platform where customers can request assistance and schedule virtual appointments.
- Chip Star utilizes video conferencing tools for remote consultations and troubleshooting sessions.
- Chip Star developed a centralized database for storing equipment specifications, software configurations, and troubleshooting virtually.
Remote Programming and Software Assessments:
- Chip Star has experienced engineers with years of experience in termination, testing and dipping systems to remotely access equipment.
- Chip Star provides customers with secured methods to grant remote access off network to their equipment.
- Chip Star conducts thorough assessments of software functionality and programming requirements to optimize equipment performance.
Remote Repairs and Installations:
- Chip Star provides step-by-step virtual guidance for customers to perform minor repairs or installations themselves.
- Chip Stars ability to provide service engineers for complex repairs or installations, utilizing remote assistance to guide them in the process.
Minimizing Downtime:
- By implementing proactive maintenance scheduled PMI based service on remote diagnostics to address issues before causing downtime.
- We offer 12/7 virtual support to promptly address any equipment issues that arise in your time zone globally.
- Chip Star maintains a comprehensive inventory of legacy parts to expedite replacements and repairs.
By Chip Star offering virtual services for MLCC capacitor termination, testing and dipping systems, companies can enhance customer support while reducing downtime and maintaining production.
Our VIRTUAL SUPPORT OFFERING
Chip Star provides a one 1-year warranty on all new equipment, and full upgrades of legacy equipment.
Out of Warranty
Time based – Chip Star offers 12/7 virtual assistance for equipment trouble shooting and assessments.
1 Year Service Package – Chip Star offers 12/7 engineering virtual assistance for equipment trouble shooting, assessments , analysis, reporting, or programming and software repairs.
2 Year Service Package – Chip Star offers 12/7 engineering virtual assistance for equipment trouble shooting, assessments , analysis, reporting, or programming and software repairs.
3 Year Service Package – Chip Star offers 12/7 engineering virtual assistance for equipment trouble shooting, assessments , analysis, reporting, or programming and software repairs.
Onsite location services – Chip Star offers our expertise onsite at your facility when virtual support cannot be utilized. Contact us for a quote.